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TERMS AND CONDITIONS


The team here at Mini Eden are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: info@minieden.co.uk General Any order accepted by Mini Eden is subject to the terms and conditions specified in this contract unless otherwise stipulated in writing by Mini Eden. Please read these terms carefully. The terms and conditions specified herein do not affect your statutory rights. Mini Eden reserves the right to refuse any order which is subject to errors in pricing or where it is no longer possible to supply a particular product for some reason.


Description of Goods It is the responsibility of the customer to check that their order is confirmed correctly. Dimensions of all products are available on the Mini Eden website and the customer should satisfy themselves the goods will fit into their property as intended. Products pictured on the website may be photographed with other items which are not included in the product description. Photographs are for illustrative purposes only.


Dimensions of goods All dimensions specified are approximate due to many items being handmade there maybe a slight variation in the measurements. We will not accept liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you. Please email ahead if a small change in size may deem the item unsuitable.


Upholstered Furniture Our upholstered range are made to order so we receive these in batches, this means there may be a slight difference in the colour of each batch, although we work hard to ensure they are as consistent as possible we cannot guarantee every batch of a fabric will be identical. We do not accept responsibility for any fading or discoloration that may occur due to exposure to direct or indirect sunlight. We also do not accept responsibility for fading or discoloration that may occur due to exposure from chemicals which are sprayed on or near your furniture. We recommend that your furniture is always cleaned by professional upholstery cleaners. Bespoke Orders If an order is accepted and is a bespoke item - e.g in a size/specification/colour that is not advertised on our website, you are unable to cancel your order once payment has been made. Payment must be made in full before we will place your order into production.


Payment and Delivery Mini Eden accept payment from credit and debit cards registered in the UK only. We also accept payment by other method, such as bank transfers, cash and cheque. Payment for orders is processed immediately when the order is received by Mini Eden unless there are any unresolved issues with stock availability. In the event that Mini Eden cannot meet the order requirements then the customer will be informed within 48 hours of the order being received. Once payment is processed then a contract exists between Mini Eden and the customer and that contract is governed by these terms and conditions. Mini Eden does not undertake delivery outside of the British Isles but may accept orders if the customer is willing to arrange their own transportation. It is the customers responsibility to ensure that your order is checked before items are shipped. Risk for the goods passes to the customer upon delivery. Regardless of delivery status ownership of the goods will pass when payment has been received. On the day of your delivery you must ensure that somebody is present to accept delivery at the appropriate times. You may incur a charge if you are not present when delivery is attempted. The customer should check their delivery thoroughly on receiving the goods. If the delivery is checked and any damage is found this should be clearly noted on the proof of delivery. If the customer is unable to check the goods then they should be signed for as unchecked.


Estimated delivery times are subject to change. Mini Eden does not accept responsibility for any consequential loss as a result of unsuccessful delivery. Promotional Codes & Offers Only one promotional code may be used per order. Promotions do not apply to delivery cost unless specifically mentioned. Mini Eden reserve the right to refuse or cancel promotional codes at any time. Special offers on free delivery no not apply to orders for delivery outside the UK Mainland and the following postcodes: AB, LD, PH7+, SA30+, TR, IV, KW, EX,TQ,PL,TR, AB, LD, PH7+, SA30+, TR, IV, KW.



Fraudulent Orders Mini Eden will take all steps which are necessary and practicable to ensure that any orders received which appear to be fraudulent are fully investigated before any goods are despatched or any payment is taken. This is for the protection of our customers. Where the delivery address differs from the registered card address we may send out a confirmation letter to establish that the order is genuine. Guarantees & Right To Return Any defects or damages to goods should be reported to Mini Eden in writing as soon as reasonably practicable after receiving the goods. Letters address to: Unit 1, 5 Knights Close, Thurmaston, LE4 8EW; or email info@minieden.co.uk



In addition to your statutory rights, Mini Eden goods are guaranteed against defects in materials or faulty workmanship for 12 months from the time they are delivered. In the event that any goods are found to be defective within the guarantee period, or if goods are damaged in transit, then Mini Eden will cover any costs incurred as a result of the need to exchange goods including transportation costs. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at EU Distance Selling Directive. The customer has the right to return goods to Mini Eden provided notification of your intention to return the goods is provided in writing within 7 working-days of delivery. Due to the intimate nature of mattresses we ask that customers do not break the plastic seal whilst inspecting the goods, if there is a possibility you may wish to return the item. Should the customer wish to return the goods within the 7 working-day cooling-off period then it is the customers' responsibility to return the item to the Mini Eden warehouse in a reasonable condition and at their own cost. Mini Eden recognise that, for many customers, it will not be possible to arrange transport themselves and in these cases our staff can arrange collection during our business hours, if requested. However, Mini Eden can only arrange collection of items which are in their original packaging. Where Mini Eden is required to arrange the collection, then a collection charge will be levied. This amount is to cover the cost of collecting the items. Refunds can only be processed to the original credit or debit card used at the time of purchase. Credit Card Security When your order is placed at our website you will be redirected to a secure hosting (EPDQ) server for payment. Here, your credit card numbers will be encrypted using 128 bit encryption. They are not held in clear text on any web site at any time. If you need to reach us, please email us by at: info@minieden.co.uk, alternatively, you can write to us at Mini Eden, Unit 1, 5 Knights Close, Thurmaston, Leicestershire, LE4 8EW, United Kingdom.



Privacy Policy Mini Eden does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.